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Open the utama Privacy Policy

utama explains how we collect, use and protect your account details before you open the casino lobby or connect DANA, OVO, GoPay and QRIS.

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CONTACT PATHS

Contact us about your privacy

A clear contact route helps you act on this Privacy Policy without searching through the lobby. When you ask about account data, include the phone number linked to your account and the subject of your request, but do not send a password or wallet PIN. We may ask for an account step to confirm that the request comes from you. For payment questions, keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt available so we can locate the relevant record.

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Account request

Ask us to access, correct or explain personal data connected with your utama account. We may confirm your phone verification step before discussing account details, and we will use the contact path shown on the site for privacy-related requests.

Payment record

If your privacy question concerns a wallet or transfer record, send the transaction reference rather than your PIN. DANA, OVO, GoPay and QRIS references help us identify the record while limiting the extra information you need to share.

Access concern

Tell us if you believe an account detail was used without permission or if a mobile sign-in exposes the wrong profile. We can direct the request to the account-security path and explain which verification step is needed next.

DATA PRACTICES

See how utama handles your details

Your Privacy Policy questions often concern small account moments: a phone check, a saved device, a wallet receipt or a request to change a profile detail.

Collection

We may collect your account identifier, verified phone detail, sign-in information and transaction references when you use the service. The Privacy Policy explains why each category supports account access, security, payment matching or a request you make.

Cookies

Cookies and device signals can keep your session working between the login screen and lobby, remember selected security settings and help detect unusual access. You can review cookie controls in your browser, although some account functions may then behave differently.

Security

Phone verification is an account step before access, while sign-in and device information can support checks when activity looks unusual. We do not need your password or wallet PIN in a privacy request, so keep those credentials private.

Retention

We keep account and payment records for as long as they support the stated service, security, dispute or legal need described in the Privacy Policy. A request to remove data may be limited when a record must remain available for one of those purposes.

Corrections

If your phone detail, account name or another personal record is wrong, contact us with the correction you need. We may verify ownership first, then update the relevant account field or explain why a particular record cannot be changed immediately.

Your request

You can ask what personal data we hold, request a correction, ask about processing or raise a concern about access. Include enough account context to locate your record, but send only the minimum information needed for verification.

Find answers about Privacy Policy

These Privacy Policy answers focus on the questions you may have before opening an account or checking a wallet transaction. We keep the process practical: use your verified phone detail for account identification, refer to the relevant payment receipt and contact us when you need a data action. If a question concerns eligibility or access in Indonesia, the answer depends on local law and applies where local law permits.

The utama Privacy Policy covers account details, phone verification, sign-in and device data, cookies, payment references, security checks, retention and privacy requests. It explains how we use those details to provide account access, reconcile DANA, OVO, GoPay or QRIS activity and respond to your questions.

We use your phone detail to create and identify your account and to complete the phone verification step before access. It can also help us investigate an account-security concern. Do not send your password or wallet PIN when asking about Privacy Policy or account data.

Yes. The Privacy Policy covers payment references we receive when you use DANA, QRIS, OVO, GoPay, bank transfer or a virtual account. Those references help match a transaction status. They do not mean you should share a wallet PIN or full payment credential with us.

Contact us through the privacy or account-support path shown on the site and state that you want access to your personal data. Include your verified phone detail and a clear request subject. We may confirm account ownership before explaining which records can be provided.

You can request a correction when a personal detail is inaccurate or out of date. Tell us which field needs changing and provide the account context needed to find it. We may complete an ownership check first and explain any record that cannot be changed.

We retain personal data only for the service, security, dispute or legal purposes described in the Privacy Policy, subject to the applicable period. A deletion request may not remove records that must remain available for payment matching, account protection or a legal requirement.

Yes. Access and eligibility depend on local law and are available where local law permits. This wording also applies when you ask whether an account or payment record can be handled in Indonesia. Contact us if you need the privacy implications of a specific access question explained.

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